Delivery & Exchange Policy
1. Delivery Policy
At Cali Fragrance, we strive to ensure a seamless shopping experience with prompt and reliable delivery:
Processing Time: Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.
Shipping Time: Delivery typically takes 3–7 business days depending on your location.
Shipping Partners: We use trusted carriers to deliver your orders safely and on time. Tracking information will be provided once your order ships.
Delivery Areas: We currently ship within [insert country/region]. For international shipping inquiries, please contact our customer service.
Incorrect Address: Please ensure your delivery information is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.
2. Exchange Policy
We value your satisfaction and offer exchanges under the following conditions:
No Refunds: Please note that Cali Fragrance does not offer refunds. Exchanges are available only under approved conditions.
Exchange Eligibility:
Products must be unused, unopened, and in their original packaging.
Exchanges must be requested within 7 days of delivery.
Exchanges are allowed only in cases of:
Wrong item received
Damaged or defective product upon delivery (must be reported within 48 hours of receipt)
Non-Exchangeable Items:
Fragrances that have been opened or used
Items not in their original packaging
Sale or promotional items (unless damaged or incorrect)
Exchange Process:
Contact us at [insert contact email/phone] with your order number and reason for exchange.
Once approved, you will receive instructions on how to return the item.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Upon receipt and inspection, a replacement will be dispatched within 3–5 business days.
3. Contact Us
If you have any questions or concerns, feel free to reach out:
📧 Email: info@caligragrances.me
📍 Website: https://califragrances.me